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Medusind Careers

Join the Medusind Team

At Medusind, we empower our employees to flourish in an environment marked by fairness and transparency. We believe that through our continuous support and mentoring of staff, we can together achieve excellence.

Medusind provides an empowering and positive environment to motivate employees and provide the highest level of service to clients. We believe in advancing the development of each employee and creating an environment that nurtures the holistic development of our staff.

We value trust and honesty while encouraging flexibility, celebration and recognition. This is achieved through annual cultural festivals, holidays, parties, treks, outings and other activities to maintain high levels of enthusiasm and team integration.

Explore our available opportunities...

Opportunities in India
Test Lead
No. of Position(s): 1
Location:
Chennai
Shift Time:
1 pm to 10 pm
Experience:
4+ years in to automation testing
Educational Qualifications:
Master of Science
Job Description:

The Test Lead will lead the effort to build new test frameworks and or extend existing frameworks. The tool/s accommodates both functional and load testing. These frameworks allow us to perform end-to-end testing in multi-component environments. He will working with the test engineers to design and develop a reusable architecture for the test automation. The Framework or Automation Architecture should consist the following:

  • Prepare Reusable functions, which improve the robustness, re-usability, and maintainability of their test scripts.
  • The framework should be designed in such a way that it increases and speeds up their productivity.
  • The engineer also must support the framework/s, for example, supporting dev/qa with issues using the tool. The engineer will implement automation test scripts. Integration with the test management tool is also, planned.
  • The Senior Test Automation Engineer must be able to take on leadership responsibilities and influence the direction of the automation effort, and its schedule and prioritization.
  • The engineer will work with management, developers, and quality assurance personnel, to meet these goals.
  • Additionally the Test Automation Engineer will also be involved in supporting the build master implement/improve build test processes, environments, and scripts. These build tests ensure that the code drops to quality assurance are of the highest quality.
  • Experience of hands on work with test automation using tools like Coded UI, QTP, Selenium, UFT, TestStudio
Skills:
  • Strong analytical and business mind
  • AGILE & SCRUM experience
  • Determined and passionate QA Specialist and have sound knowledge manual/automation methods to test desktop and web across multiple Agile projects
  • 4+ years of software testing automation experience
  • Strong interpersonal and communication (verbal and written) skills
  • Excellent planning and scheduling test coverage experience
  • Excellent leadership, management and organization skills
  • Different manual / automation testing methodologies and bug tracking software. For E.g. Mantis, JIRA, BTNet, Redmine etc.
Apply This Position
Account Receivable Executive
No. of Position(s): 1
Location:
Ahmedabad, Chennai, Mumbai
Shift Time:
Night Shift
Experience:
1+ year in AR process
Educational Qualifications:
Any graduate/under graduate
Job Description:
  • Responsible for calling Insurance companies (in US) and follow up on outstanding Accounts Receivable.
  • Good knowledge in Healthcare concept and Denial management.
  • Understand the client requirements and specifications of the project
  • Ensure that the deliverable to the client adhere to the quality standards.
  • Knowledge on various report generation
  • Preferably having knowledge of Patient Calling
  • Must be impulsive and have high energy level.
Skills:
Apply For This Position
Assistant Manager – Operations
No. of Position(s): 1
Location:
Ahmedabad, Chennai
Shift Time:
8pm to 5am / 5:30pm to 2:30am
Experience:
Experienced in people management in international BPO/KPO
Educational Qualifications:
Any Graduate
Job Description:
  • Maintain operational proficiencies of an account(s) by managing the delivery of support services and operational requirements of the customer as outlined in assigned contract. Ensure customer contractual KPI’s are achieved while providing the Team Leads and staff with operational support. Maintain the business profitability to the gross margin level.
  • Manage the staffing needs through recruitment activities with HR. Plan and manage the development of the staff’s skill sets to ensure team skill readiness for service delivery. Provide leadership for our Team Leaders to guide them in managing the daily operations. Act as a resource for clarification of company policies; ensure consistency within the team through coaching and mentoring, one-on-ones, and performance reviews. Implement and follow through with necessary disciplinary actions
  • Ensure that the productivity goals for the team are met, including service level, utilization and customer satisfaction. Manage the operational requirements of the customer on a daily basis
  • Provide leadership and guidance to Team Leads with support in administering company policies and standards. Ensure that standards and practices are consistently maintained within and between each team
  • Act as an escalation point for employee relations, and customer issues, where the Team Leaders assesses the need for additional support. Manage conflict and problem resolution for both types of situations
  • Resolve personnel issues in a professional and timely manner. Implement all disciplinary actions in accordance with company policy and ensure consistency. Identify and develop account procedures and standards and assure compliance
  • Maintain open communication with all personnel. Act as a resource for answering questions, resolving product and policy questions
  • Prepare and process annual performance appraisals of direct reports on time. Manage the appraisal process within the team ensuring reviews are processed on time. Establish or maintain achievable goals to effectively increase the technical, communication, and customer service skills of both the Team Leaders and Support Professional’s. Provide guidance for successful career pathing
  • Conduct Team Meetings with direct reports to ensure expedient communication of relevant information and as an open forum for input from team
  • Work with other departments and colleagues to ensure effective working relationships across the organization
  • Stay current on internal work processes, policies and procedures
  • Responsible for preparing and delivering monthly and quarterly Business Reviews to clients
Skills:
Apply For This Position
Assistant Manager – SQL-DBA
No. of Position(s): 1
Location:
Ahmedabad/ Chennai
Shift Time:
1 pm to 10 pm
Experience:
7+ years in SQL development+ DBA
Educational Qualifications:
BE-Computer, computer science, information technology
Job Description:
  • Responsible for providing technical support for the database environment.
  • Program, Maintain, Manage, Trouble shoot SQL server & Data base environment through team.
  • People management-team management.
  • Provide input to management team that help to streamline and improve consistency in service levels Ability to be highly self-directed when required and work closely within a team.
  • Owning, tracking and resolving database related incidents and requests, fulfilling requests and resolving incidents within SLA.
  • Reviewing service related reports (e.g.: database backups, maintenance, monitoring) on a daily basis to ensure service related issues are identified and resolved within established SLAs.
  • Responding to database related alerts and escalations and working with database engineering to come up with strategic solutions to recurring problems.
  • Initiating and performing changes on production systems and proactively escalating any issues that cannot be resolved within the established timeframes.
  • Experience in troubleshooting and resolving database integrity issues, performance issues, blocking and deadlocking issues, replication issues, connectivity issues, security issues etc.
  • Experience in performance tuning, query optimization, using performance monitor, sql profiler and other related monitoring and troubleshooting tools.
  • Ability to detect and troubleshoot SQL server related CPU, memory, i/o, disk space and other resource contention.
  • Strong knowledge of backups, restores, recovery models, database shrink operations, dbcc commands, clustering, database mirroring, replication
  • Excellent at interpersonal, written, and oral communication skills.
  • Able to prioritize and execute tasks in a high-pressure environment
  • Excellent at people management.
  • Experience working in a team-oriented, collaborative environment.
Skills:
Apply For This Position
Assistant Manager Dot net, SQL
No. of Position(s): 1
Location:
Chennai
Shift Time:
1 pm to 10 pm
Experience:
7 to 9 years in asp.net, sql. C# & in people management
Educational Qualifications:
BE-Computer, computer science, information technology
Job Description:
  • To take overall responsibility for ensuring the project and its outputs are planned, managed and delivered in accordance with agreed work-plans and objectives.
  • To ensure that the development and execution of the overall project plan is on time.
  • Keep all stakeholders informed of progress and issues.
  • Responsible for providing technical solution for complex requirement.
  • Design, code and test new Windows and web software applications.
  • Enhance existing systems by analyzing business objectives, preparing an action plan and identifying areas for modification and improvement.
  • Maintain existing software systems by identifying and correcting software defects.
  • Investigate and develop skills in new technologies.
  • Good interpersonal, written, and oral communication skills.
  • Able to prioritize and execute tasks in a high-pressure environment.
  • Experience working in a team-oriented, collaborative environment.
  • Preferred with experience in Scrum Master role – at least 1-2 years.
  • Strong analytical skills, estimations techniques.
  • Able to lead 10-15 people of team.
  • Strong analytical skill and able to guide and help developers on technical queries.
Skills:
apply for this position
Client Services Executive – Voice Process
No. of Position(s): 1
Location:
Ahmedabad/Mumbai/ Chennai
Shift Time:
8pm to 5am / 5:30pm to 2:30am
Experience:
Freshers & 1+ year of experience into voice
Educational Qualifications:
Any Under Graduate or Graduate
Job Description:
  • Outbound calls to insurances for claim status and eligibility verification.
  • Denial documentation and further action.
  • Calling the insurance carriers based on the appointment received by the clients.
  • Working on the outstanding claims reports/account receivable reports received from the client or generated from the specific client software.
  • Calling insurance companies to get the status of the unpaid claims.
  • Willing to work in any process pertaining to voice based on the requirement (Insurance Follow UP, Patient calling, Provider outreach program etc.
  • Maintain the individual daily logs.
  • Performs assigned tasks/ completes targets with speed and accuracy as per client SLAs.
  • Work cohesively in a team setting. Assist team members to achieve shared goals.
  • Compliance with Medusind’s Information Security Policy, client/project guidelines, business rules and training provided, company’s quality system and policies.
  • Communication / Issue escalation to seniors if there is any in a timely manner.
Skills:
apply for this position
Content Analyst
No. of Position(s): 1
Location:
Ahmedabad, Chennai
Shift Time:
8am to 5pm
Experience:
Fresher is welcomed
Educational Qualifications:
BPT/ M. pharm / M Sc-Biotech, Microbiology, Biochemistry, Bioinformatics
Job Description:
  • To conduct web based research on Medical, Surgical, Laboratory Diagnostics and Pharmaceuticals products, procure relevant details for attribute comparison and classification.   Work with the given information regarding Medical, Surgical, Laboratory Diagnostics and Pharmaceutical products and conduct internet based research as required by the clients.
  • Classify the products according the standards defined (Client schema /UNSPSC etc.)
  • Performs assigned tasks/ completes targets with speed and accuracy as per client SLAs.
  • Work cohesively in a team setting. Assist team members to achieve shared goals.
  • Compliance with client/project guidelines, business rules and training provided, company’s quality system and policies.
  • Communication / Issue escalation to seniors if there is any in a timely manner.
  • Keep self-up-to-date on latest developments in the domain with respect to products and services offered in Medical field.
  • Punctuality is expected all the time.
Skills:
apply for this position
Medical Analyst
No. of Position(s): 1
Location:
Ahmedabad
Shift Time:
8am to 5pm
Experience:
Fresher
Educational Qualifications:
BDS/BHMS/BAMS/MPT/MDS/MD/MS/MBBS
Job Description:
  • To conduct web based research on Medical, Surgical, Laboratory Diagnostics and Pharmaceuticals products, procure relevant details for attribute comparison and classification.
  • Work with the given information regarding Medical, Surgical, Laboratory Diagnostics and Pharmaceutical products and conduct internet based research as required by the clients.
  • Classify the products according the standards defined (Client schema /UNSPSC etc.).
  • Performs assigned tasks/ completes targets with speed and accuracy as per client SLAs.
  • Work cohesively in a team setting. Assist team members to achieve shared goals.
  • Compliance with client/project guidelines, business rules and training provided, company’s quality system and policies.
  • Communication / Issue escalation to seniors if there is any in a timely manner.
  • Keep self-up-to-date on latest developments in the domain with respect to products and services offered in Medical field.
  • Punctuality is expected all the time.
Skills:
apply for this position
Medical Coding
No. of Position(s): 1
Location:
Ahmedabad, Chennai, Coimbatore, Mumbai
Shift Time:
8am to 5pm
Experience:
For other life science graduates having 1+ years of experience in to medical coding having a expertise in surgical coding.
Educational Qualifications:
Life science graduates, BPT, BHMS, BSMS, BAMS, MBBS
Job Description:
  • To code on Medical reports assigning appropriate CPT& ICD codes based on the documentation and per the client specification.
  • Work on medical reports assigning appropriate CPT, ICD and modifiers based on the documentation provided.
  • Follow project specific guide lines without any deviation.
  • Check the LCD policy for all Medicare patients.
  • Performs assigned tasks/ completes targets with speed and accuracy as per client SLAs.
  • Compliance with client/project guidelines, business rules and training provided, company’s quality system and policies.
  • Communication / Issue escalation to seniors if there is any in a timely manner.
  • Willing to learn and keep self-updated with latest codes.
  • Work cohesively in a team setting. Assist team members to achieve shared goals.
  • Punctuality is expected all the time.
Skills:
apply for this position
Senior System Administration
No. of Position(s): 1
Location:
Ahmedabad
Shift Time:
06:30 PM to 03:30 AM
Experience:
6 year in system & server management
Educational Qualifications:
Any graduate, ITIL Service Delivery qualification
Job Description:
  • To Configure and maintain Active Directory/Group policies/Trust relationship/replication.
  • To manage infrastructure applications like FTP, DHCP, DNS, Antivirus Server/Office365 mail server and WSUS server at all US locations.
  • Installation and standardizing the Server security application and Appliances.
  • Scheduled Monitoring and RCA.
  • Implementation and fine-tuning Global IT Projects.
Skills:

 

  • Excellent verbal and written communication skills
  • Ability to build and maintain cordial relationship with users, peers and people at all levels using diplomacy, judgment and interpersonal skills.
  • Experience on managing WEB servers and Security configuration and DNS management
  • Experience on Virtualization implementation and management and DR implementation
  • Experience on effective storage management with Deduce/Thin provisioning
  • Should have exposure in VMware, Hyper V, & Active directory, Windows Server
apply for this position
Software Delivery Leader
No. of Position(s): 1
Location:
Chennai
Shift Time:
1 pm to 10 pm
Experience:
10-15 years in to Software development field & 5+years experience in project program or development management.
Educational Qualifications:
A Bachelor’s degree in Engineering, Computer Science or MIS from a nationally recognized institution.
Job Description:

The ideal candidate will meet all or a majority of the following educational and professional experience requirements:

  • 10-15 years experience in the software development field, with demonstrated performance working with customers, leading the delivery of product and solution offerings.
  • Good understanding of and experience with off-shore, multi-location distributed software development model.
  • Good understanding of development processes (agile and other latest methodologies), quality and testing best practices.
  • Demonstrated skills and experience in team building and mentoring.
  • Healthcare domain knowledge, especially provider side, a strong plus.
  • Delivery
  • Manage all aspects of the implementation and delivery of software to internal and external clients worldwide.
  • Ensure the timely, high-quality and cost-effective delivery of software projects; Own the overall accountability, for the end-to-end delivery of projects; Perform project reviews on a consistent basis to ensure project delivery is on time and on budget.
  • Client Management.
  • Work with Client Account Managers to drive growth, quality and customer satisfaction.
  • Represent Medusind to the customers at business reviews, and other critical meetings, for the overall delivery aspects and quality of delivery.
  • Team management.
  • Resource, capacity and personnel management aspects of the Delivery team.
  • Work with the HR department to grow the team in size and capabilities.
  • Maintain employee satisfaction and happiness, ensuring high levels of retention.
  • Maintain an effective team through selection, training, compensation, motivation, termination and review.
  • Technology and Process.
  • Provide Technology leadership to the team, decide on Tech Architecture.
  • Scan environment and maintain technology roadmap.
  • Procure tools and lay down processes to ensure quality, productivity.
  • Vendor management.
  • Maintain existing and establish new partners required for the delivery for the customer.
Skills:
apply for this position
Voice Coach/ Voice & Accent Trainer
No. of Position(s): 1
Location:
Ahmedabad
Shift Time:
Night Shift
Experience:
At least 1 year in international Voice process
Educational Qualifications:
Any graduate
Job Description:
  • Monitoring calls with respect to V&A, language, customer service and phone etiquette.
  • Providing feedback to employees.
  • Coaching them to enhance their performance.
  • Actively work with the operations team to better the quality of employees’ performance.
  • Participate in calibrations to ensure consistent scoring & feedback delivery approach.
  • Facilitate transition of employees from Training to move into the work environment.
Skills:
apply for this position
Jr. Architect
No. of Position(s): 1
Location:
Vadapalani, Chennai
Shift Time:
1pm - 10pm
Experience:
At least three years in architecture roles
Educational Qualifications:
B.E. Computer Science/ I.T/M.C.A/M.Sc Computer Science
Job Description:
  • Design & define the way to develop the products & services
  • Should possess architecture & development experience on Sitecore Architecting on external systems integration
  • Be able to interact with clients on a regular basis
  • Project execution & application development methodology
  • Interact with Onsite on a daily basis and with team to resolve issues
Skills:

 

  • Experienced in architecture of Microsoft
  • Hands on experience working with Design and deployment. Experience in working with enterprise search, Analytics, Personalization
  • Experience in designing multi-channel distribution & social channels
  • Experience in working with .Net framework and familiarity with best practices
  • Knowledge of the following: Structured Pattern, SOLID Design Principles, GOF Design Patterns, Vb/C#  .Net, Winforms, Net, ORM(Entity Framework), ASP.Net MVC, XML, WCF, Webservice, Window Service, Jquery, Ajax, Angular JS, RDBMS, Web API, Restful Web service, IIS, COM, COM+, MSMQ, Sharepoint
apply for this position
Dotnet Tech Leads (MVC)
No. of Position(s): 1
Location:
Ahmedabad/Chennai
Shift Time:
1pm - 10pm
Experience:
6 to 8 years relevant experience
Educational Qualifications:
BE-Computer, computer science, information technology
Job Description:
  • Should have minimum 6 – 8 years of experience in ASP.NET – C#, MVC 4 / 5, Entity Framework, LINQ, WCF, SQL Server, HTML, CSS, JavaScript, JQuery
  • Experience in reviewing the code and guide developers on functional & technical perspective
  • Should have experience in architecture and database design
  • Strong analytical skills and able to help other developers on technical queries
  • In-depth knowledge of .Net Framework 3.5 and above
  • Preferred with Healthcare domain
  • Responsible for providing technical solution for complex requirement
  • Design, code and test new Windows and web software applications
  • Enhance existing systems by analyzing business objectives, preparing an action plan and identifying areas for modification and improvement
  • Maintain existing software systems by identifying and correcting software defects
Skills:

 

  • Good interpersonal, written, and oral communication skills
  • Able to prioritize and execute tasks in a high-pressure environment
  • Experience working in a team-oriented, collaborative environment
apply for this position
Opportunities in USA
Bilingual Customer Service Representative (Dental)
No. of Position(s): 2
Location:
Orlando, FL
Shift Time:
8am to 6pm
Experience:
1 year Call Center Experience & 1 year Customer Service Experience
Educational Qualifications:
High School Diploma
Job Description:
  • Respond to telephone inquiries from patients and potential patients.
  • Register Patients/Schedule appointments and update appointment scheduler.
  • Monitor patient schedules and conduct reminder calls to patients.
  • Register patient by verifying that patient’s record is up to date and accurate.
  • Make appropriate changes in computer system and on patient’s chart.
  • Verify patient/insurance details for planned treatment.
  • Various duties as assigned by the Call Center Manager.
Skills:

 

  • Computer knowledge (Microsoft Word, Excel) required.
  • Outstanding verbal communication and customer service skills.
  • Strong computing and keyboarding skills are required.
  • Strong customer service ethic.
  • Ability to work in a fast paced environment.
  • Bi-Lingual (English/Spanish) skills required.
  • Should be able to multi-task.
apply here for this position
Technical Support Specialist
No. of Position(s): 1
Location:
Miami, FL
Shift Time:
8am to 5pm
Experience:
4 years in IT Technical Support
Educational Qualifications:
4 year BA/BS Degree
Job Description:

Candidates will need excellent organization and communication skills, as well as the ability to work effectively various types of client support scenarios. Proficiency is required in all of Microsoft Windows operating systems. Expert level knowledge of Internet explorer including its advanced settings is a must. Responsibilities include:

  • Handling client calls and attending to support tickets in a call center environment.
  • Quickly and efficiently determining the cause of client issue and coming up with solutions. In most cases a FCR is expected when taking support calls.
  • Providing daily reports for the supervisor.
  • Managing and organizing the help-desk tickets and closing out the tickets in a timely manner.
  • Cross training other member of the team on various systems.

Required Elements :

  • BA/BS degree preferred; AA degree required; 4+ years of demonstrated technical support experience with at least a minimum of 4 years experience with Windows client operating systems, including 32 and 64 bit versions of Windows 7, 8 and 10. MAC knowledge is a plus.
  • Proficient knowledge of all major internet browsers including Internet Explorer and Google Chrome.
  • Basic network troubleshooting including bandwidth and network latency tests.
  • Various connectivity concepts such as FTP and VPN.
  • Experience in small to medium sized call center environments.

Desired Elements:

  • Healthcare background
  • Bilingual
  • Prefer local candidates
Skills:
apply for this position
Senior Integration/.NET Developer
No. of Position(s): 1
Location:
Miami, FL
Shift Time:
Experience:
5+ Years
Educational Qualifications:
BS Degree in technology, business or related curriculum
Job Description:

We are seeking a highly skilled Senior Integration/.NET Developer with a strong background in building scalable, predictable, high-quality and high-performance applications using .NET and SQL Server technologies. This position will augment an existing team in place managing business applications developed for the healthcare industry.

  • Design and develop applications using .NET Technologies, C#, MSSQL
  • Develop new interfaces with products such as EHRs, Diagnostic Laboratory Systems and Hospital IT systems
  • Work with different communication methods such as FTP/ Secure FTP, TCP/IP, HTTP to interface with partners
  • Configure and work with internal Corepoint integration engine for various interface connections
Skills:

 

  • 5+ years experience with Microsoft .NET platform and C#
  • Experience manipulating files through code (Text, CSV, XML)
  • Corepoint or other HL7/EDI integration engine experience a plus
  • Understanding of Agile software development practices is a plus
  • Good interpersonal, written, and oral communication skills
  • Able to prioritize and execute tasks in a high-pressure environment
  • Experience working in a team-oriented, collaborative environment

Preferences:

  • Experience with HL7 interfacing, ADT, SIU, DFT, ORU, etc.
  • Experience with EDI healthcare transactions
Apply For This Position
Assistant to CEO/Front Office Receptionist
No. of Position(s): 1
Location:
Miami, FL
Shift Time:
Daytime
Experience:
Assistant to CEO: 1 year
Educational Qualifications:
High school or equivalent
Job Description:

This position is primarily responsible for assisting the CEO. In addition, the position will take care of the responsibilities of the front desk.

Responsibilities:

Assistant to the CEO:

  • Professional and personal assistance to CEO
  • Maintaining, and ordering supplies for the CEO’s Office
  • Liaising with India counterpart
  • Organizing files and document management
  • Managing the CEO’s calendar
  • Appointment coordinating
  • Making internal U.S. travel arrangements and coordinating with India counterpart for international travel arrangements

Front Desk:

  • Front office management, greeting visitors
  • Managing and directing telephone calls to the proper departments
  • Ordering office supplies
  • U.S. Travel Desk
  • Assisting mail room and HR
  • Assisting other Senior Management members who travel when required
Skills:

 

  • Knowledge of MS Office
  • Ability to multi-task
  • Ability to work in an organized manner
  • Ability to meet deadlines
  • Must be bilingual – English and Spanish
Apply for this position

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