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Medusind Careers

Join the Medusind Team

At Medusind, we empower our employees to flourish in an environment marked by fairness and transparency. We believe that through our continuous support and mentoring of staff, we can together achieve excellence.

Medusind provides an empowering and positive environment to motivate employees and provide the highest level of service to clients. We believe in advancing the development of each employee and creating an environment that nurtures the holistic development of our staff.

We value trust and honesty while encouraging flexibility, celebration and recognition. This is achieved through annual cultural festivals, holidays, parties, treks, outings and other activities to maintain high levels of enthusiasm and team integration.

Explore our available opportunities...

Opportunities in India
Account Receivable Executive
No. of Position(s): 1
Location:
Ahmedabad, Chennai, Mumbai
Shift Time:
Night Shift
Experience:
1+ year in AR process
Educational Qualifications:
Any graduate/under graduate
Job Description:
  • Responsible for calling Insurance companies (in US) and follow up on outstanding Accounts Receivable.
  • Good knowledge in Healthcare concept and Denial management.
  • Understand the client requirements and specifications of the project
  • Ensure that the deliverable to the client adhere to the quality standards.
  • Knowledge on various report generation
  • Preferably having knowledge of Patient Calling
  • Must be impulsive and have high energy level.
Skills:
Apply For This Position
Assistant Manager – Operations
No. of Position(s): 1
Location:
Ahmedabad, Chennai
Shift Time:
8pm to 5am / 5:30pm to 2:30am
Experience:
Experienced in people management in international BPO/KPO
Educational Qualifications:
Any Graduate
Job Description:
  • Maintain operational proficiencies of an account(s) by managing the delivery of support services and operational requirements of the customer as outlined in assigned contract. Ensure customer contractual KPI’s are achieved while providing the Team Leads and staff with operational support. Maintain the business profitability to the gross margin level.
  • Manage the staffing needs through recruitment activities with HR. Plan and manage the development of the staff’s skill sets to ensure team skill readiness for service delivery. Provide leadership for our Team Leaders to guide them in managing the daily operations. Act as a resource for clarification of company policies; ensure consistency within the team through coaching and mentoring, one-on-ones, and performance reviews. Implement and follow through with necessary disciplinary actions
  • Ensure that the productivity goals for the team are met, including service level, utilization and customer satisfaction. Manage the operational requirements of the customer on a daily basis
  • Provide leadership and guidance to Team Leads with support in administering company policies and standards. Ensure that standards and practices are consistently maintained within and between each team
  • Act as an escalation point for employee relations, and customer issues, where the Team Leaders assesses the need for additional support. Manage conflict and problem resolution for both types of situations
  • Resolve personnel issues in a professional and timely manner. Implement all disciplinary actions in accordance with company policy and ensure consistency. Identify and develop account procedures and standards and assure compliance
  • Maintain open communication with all personnel. Act as a resource for answering questions, resolving product and policy questions
  • Prepare and process annual performance appraisals of direct reports on time. Manage the appraisal process within the team ensuring reviews are processed on time. Establish or maintain achievable goals to effectively increase the technical, communication, and customer service skills of both the Team Leaders and Support Professional’s. Provide guidance for successful career pathing
  • Conduct Team Meetings with direct reports to ensure expedient communication of relevant information and as an open forum for input from team
  • Work with other departments and colleagues to ensure effective working relationships across the organization
  • Stay current on internal work processes, policies and procedures
  • Responsible for preparing and delivering monthly and quarterly Business Reviews to clients
Skills:
Apply For This Position
Assistant Manager – SQL-DBA
No. of Position(s): 1
Location:
Ahmedabad/ Chennai
Shift Time:
1 pm to 10 pm
Experience:
7+ years in SQL development+ DBA
Educational Qualifications:
BE-Computer, computer science, information technology
Job Description:
  • Responsible for providing technical support for the database environment.
  • Program, Maintain, Manage, Trouble shoot SQL server & Data base environment through team.
  • People management-team management.
  • Provide input to management team that help to streamline and improve consistency in service levels Ability to be highly self-directed when required and work closely within a team.
  • Owning, tracking and resolving database related incidents and requests, fulfilling requests and resolving incidents within SLA.
  • Reviewing service related reports (e.g.: database backups, maintenance, monitoring) on a daily basis to ensure service related issues are identified and resolved within established SLAs.
  • Responding to database related alerts and escalations and working with database engineering to come up with strategic solutions to recurring problems.
  • Initiating and performing changes on production systems and proactively escalating any issues that cannot be resolved within the established timeframes.
  • Experience in troubleshooting and resolving database integrity issues, performance issues, blocking and deadlocking issues, replication issues, connectivity issues, security issues etc.
  • Experience in performance tuning, query optimization, using performance monitor, sql profiler and other related monitoring and troubleshooting tools.
  • Ability to detect and troubleshoot SQL server related CPU, memory, i/o, disk space and other resource contention.
  • Strong knowledge of backups, restores, recovery models, database shrink operations, dbcc commands, clustering, database mirroring, replication
  • Excellent at interpersonal, written, and oral communication skills.
  • Able to prioritize and execute tasks in a high-pressure environment
  • Excellent at people management.
  • Experience working in a team-oriented, collaborative environment.
Skills:
Apply For This Position
Client Services Executive – Voice Process
No. of Position(s): 1
Location:
Ahmedabad/Mumbai/ Chennai
Shift Time:
8pm to 5am / 5:30pm to 2:30am
Experience:
Freshers & 1+ year of experience into voice
Educational Qualifications:
Any Under Graduate or Graduate
Job Description:
  • Outbound calls to insurances for claim status and eligibility verification.
  • Denial documentation and further action.
  • Calling the insurance carriers based on the appointment received by the clients.
  • Working on the outstanding claims reports/account receivable reports received from the client or generated from the specific client software.
  • Calling insurance companies to get the status of the unpaid claims.
  • Willing to work in any process pertaining to voice based on the requirement (Insurance Follow UP, Patient calling, Provider outreach program etc.
  • Maintain the individual daily logs.
  • Performs assigned tasks/ completes targets with speed and accuracy as per client SLAs.
  • Work cohesively in a team setting. Assist team members to achieve shared goals.
  • Compliance with Medusind’s Information Security Policy, client/project guidelines, business rules and training provided, company’s quality system and policies.
  • Communication / Issue escalation to seniors if there is any in a timely manner.
Skills:
apply for this position
Content Analyst
No. of Position(s): 1
Location:
Ahmedabad, Chennai
Shift Time:
8am to 5pm
Experience:
Fresher is welcomed
Educational Qualifications:
BPT/ M. pharm / M Sc-Biotech, Microbiology, Biochemistry, Bioinformatics
Job Description:
  • To conduct web based research on Medical, Surgical, Laboratory Diagnostics and Pharmaceuticals products, procure relevant details for attribute comparison and classification.   Work with the given information regarding Medical, Surgical, Laboratory Diagnostics and Pharmaceutical products and conduct internet based research as required by the clients.
  • Classify the products according the standards defined (Client schema /UNSPSC etc.)
  • Performs assigned tasks/ completes targets with speed and accuracy as per client SLAs.
  • Work cohesively in a team setting. Assist team members to achieve shared goals.
  • Compliance with client/project guidelines, business rules and training provided, company’s quality system and policies.
  • Communication / Issue escalation to seniors if there is any in a timely manner.
  • Keep self-up-to-date on latest developments in the domain with respect to products and services offered in Medical field.
  • Punctuality is expected all the time.
Skills:
apply for this position
Medical Analyst
No. of Position(s): 1
Location:
Ahmedabad
Shift Time:
8am to 5pm
Experience:
Fresher
Educational Qualifications:
BDS/BHMS/BAMS/MPT/MDS/MD/MS/MBBS
Job Description:
  • To conduct web based research on Medical, Surgical, Laboratory Diagnostics and Pharmaceuticals products, procure relevant details for attribute comparison and classification.
  • Work with the given information regarding Medical, Surgical, Laboratory Diagnostics and Pharmaceutical products and conduct internet based research as required by the clients.
  • Classify the products according the standards defined (Client schema /UNSPSC etc.).
  • Performs assigned tasks/ completes targets with speed and accuracy as per client SLAs.
  • Work cohesively in a team setting. Assist team members to achieve shared goals.
  • Compliance with client/project guidelines, business rules and training provided, company’s quality system and policies.
  • Communication / Issue escalation to seniors if there is any in a timely manner.
  • Keep self-up-to-date on latest developments in the domain with respect to products and services offered in Medical field.
  • Punctuality is expected all the time.
Skills:
apply for this position
Network Engineer
No. of Position(s): 2
Location:
Chennai
Shift Time:
Night Shift
Experience:
3+ year in to manual testing of application
Educational Qualifications:
Any graduate, CCNA would be advantage
Job Description:
  • To provide Technical support on network related problems/incidents/faults
  • To generate Technical Incident Reports for major network incidents and problems
  • To configure, test, and maintain LAN/WAN equipment and related services
  • To identify, diagnoses, and resolves network problems
  • Create and maintain comprehensive Network documentation & Inventory for all implemented networks
  • To manage a professional data centre Environment and Maintain and support company’s LAN/WAN environment
  • Review the performance of the Network devices and WAN Links and generate the network capacity report on defined cycle
  • Monitoring VPN application & managing the tracker for VPN & Business Applications
Skills:

 

  • At least 2.5 to 3 years’ experience in networking
  • Must be CCNA certified
  • Familiar on Cisco ASA Firewall, Router, Sonicwall Firewall
  • Good understanding of general networking technologies (LAN, WAN, WLAN, DNS/ DHCP, Proxy)
  • Good knowledge on TCP/ IP and related protocols such as IPSEC – VPN, FTP, TFTP, HTTP, DHCP, DNS, WINS, SSL
  • Excellent verbal and written communication skills
  • Quick learner with an ability to share and transfer knowledge
apply for this position
Sr. Automation Test Engineer
No. of Position(s): 1
Location:
Ahmedabad
Shift Time:
1 PM-10 PM
Experience:
5 years in to automation testing
Educational Qualifications:
MCA/MSc-IT/BE-CS,IT,CE
Job Description:

The Senior Test Automation Engineer will lead the effort to build new test frameworks and or extend existing frameworks. The tool/s accommodates both functional and load testing. These frameworks allow us to perform end-to-end testing in multi-component environments. He will working with the test engineers to design and develop a reusable architecture for the test automation. The Framework or Automation Architecture should consist the following: 

  • Prepare Reusable functions, which improve the robustness, re-usability, and maintainability of their test scripts.
  • The framework should be designed in such a way that it increases and speeds up their productivity.
  • The engineer also must support the framework/s, for example, supporting dev/qa with issues using the tool. The engineer will implement automation test scripts. Integration with the test management tool is also, planned.
  • The Senior Test Automation Engineer must be able to take on leadership responsibilities and influence the direction of the automation effort, and its schedule and prioritization.
  • The engineer will work with management, developers, and quality assurance personnel, to meet these goals.
  • Additionally the Test Automation Engineer will also be involved in supporting the build master implement/improve build test processes, environments, and scripts. These build tests ensure that the code drops to quality assurance are of the highest quality.
  • Experience of hands on work with test automation using tools like Coded UI, QTP, Selenium, UFT, Test Studio  

Additional:

  • Will provide a practical approach to complex product testing, specifically in the areas of the automation of test cases for the purposes of regression testing. Be a creative and proactive thinker and make use of current technologies to provide extensible automation infrastructures.
  • Will review product requirements, functional and design specifications to determine and prepare automated test cases.
  • Will work closely with various Dev team members to understand testing objectives and ensure that problems are resolved in a timely and efficient manner.
  • Will be part of a team focusing on automation of an identified set of migration tests, checking they run correctly and working within the infrastructure. The team would focus on develop and test these automation buckets which would be executed by other teams.
  • Capable of contributing to multiple projects.
Skills:

 

  • Should have good Analytical skill and good Communication skill.
  • Should have 5-6 years of experience in Test Automation Using Java & Selenium Web Driver (using slandered / customized test automation framework)
  • Ready to work on manual testing tasks when situation demands.
  • Should be able to explore other tools and suggest the best suited one for the new applications.
apply for this position
Manager-IT Infra
No. of Position(s): 1
Location:
Chennai
Shift Time:
6:30 PM - 3:30 PM (Rotational)
Experience:
8 Years in Server & Team Management
Educational Qualifications:
Any graduate, ITIL Service Delivery qualification
Job Description:

Key job roles will include:  

  • To manage company’s server infrastructure
  • To manage infrastructure technologies, storage, net app, VM ware & AD,
  • Standardizing the Server  & Security application and Appliances
  • Scheduled Monitoring and RCA
  • People management & team management
  • Interaction with internal & external managers for their requirement
  • Assigning the task to respective team player as per requirement
  • Implementation and fine-tuning Global IT Projects & services
Skills:

 

  • Ability to build and maintain cordial relationship with users, team members
  • Peers and people at all levels using diplomacy, judgment and interpersonal skills
  • Experience on managing WEB servers and Security configuration and DNS management
  • Experience on Virtualization implementation and management and DR implementation
  • Experience on effective storage management with Deduce/Thin provisioning
  • Experienced in team management & people management in IT infra domain
  • Should have exposure in VMware, Hyper V, & Active directory, Windows Server
apply for this position
Opportunities in USA
Bilingual Customer Service Representative (Dental)
No. of Position(s): 2
Location:
Orlando, FL
Shift Time:
8am to 6pm
Experience:
1 year Call Center Experience & 1 year Customer Service Experience
Educational Qualifications:
High School Diploma
Job Description:
  • Respond to telephone inquiries from patients and potential patients.
  • Register Patients/Schedule appointments and update appointment scheduler.
  • Monitor patient schedules and conduct reminder calls to patients.
  • Register patient by verifying that patient’s record is up to date and accurate.
  • Make appropriate changes in computer system and on patient’s chart.
  • Verify patient/insurance details for planned treatment.
  • Various duties as assigned by the Call Center Manager.
Skills:

 

  • Computer knowledge (Microsoft Word, Excel) required.
  • Outstanding verbal communication and customer service skills.
  • Strong computing and keyboarding skills are required.
  • Strong customer service ethic.
  • Ability to work in a fast paced environment.
  • Bi-Lingual (English/Spanish) skills required.
  • Should be able to multi-task.
apply here for this position
Business Development Representative
No. of Position(s): 1
Location:
Denver, CO
Shift Time:
Experience:
Healthcare, Practice Management: 2 years - Sales: 2 years
Educational Qualifications:
High school or equivalent
Job Description:

At Medusind we take immense pride in offering superior, cost-effective solutions covering the whole spectrum of tasks and processes to the healthcare industry. A significant factor is that our workforce comes with a rich domain expertise and robust compliance norms. Our four-prong approach of an excellent management team coupled with detailed eye for processes, experienced manpower, and cutting edge technology helps us deliver superior, cost effective services to our clients across the globe.

  • Meet and exceed sales objectives for the assigned territory
  • Represent company as a leader in Medical Billing services and technology through outreach to medical practice/group staff and stakeholders
  • Increase territory results by building and maintaining strong business relationships and implementing sales strategies
  • Identify and qualify new prospects via written, telephone and face-to-face communication
  • Conduct in-person prospecting, consultations and sales meetings within the defined territory
  • Establish and maintain relationships with referral sources in the medical community
  • Maintain training in sales skills, product features/benefits, and other critical business areas
  • Collect competitive data and remain current on industry, customer, and competitive trends
  • Participate in and attend sales meetings, tradeshows and professional association meetings outside of regular business hours, as required
Skills:

 

  • Healthcare, medical practice management, DME or pharma experience preferred
  • Between 1-3 years of demonstrated successful sales experience
  • Experience in building and maintaining relationships and referral sources
  • Knowledge in the use of current office technologies (MS Office, CRM etc.)
  • Excellent communication, time management and organizational skills

This is a “ground floor” position with opportunity for growth and is a base plus commission position.

apply for this position

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