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Patient Service Center

Don’t miss any calls or forget about patients you haven’t seen in a while

When your calls go unanswered you lose new patients and provide poor customer service.   When you don’t remember or have the time to confirm appointments or follow up with patients you haven’t seen in a while, your revenue goes down.  Medusind’s team of bi-lingual staff, located in our US Patient Service Centers, will ensure that this doesn’t happen. Our experienced call center staff is carefully managed and trained to provide the highest level of patient support.

Let Our Dedicated and Experienced Bi-Lingual Team Handle…

  • Inbound Calls For New And Existing Patients
  • Off Hour Calls
  • Outbound Patient Reactivation Calls
  • Marketing Calls For An In-House Dental Plan
  • Confirmation Calls
  • Making Appointments For New Offices Openings
  • "Soft" Patient Collection Calls

Our Patient Service Center provides exceptional customer service, grows your revenue and increases patient satisfaction…

Technology Driven Performance

Using the latest in telephony technology to meet the increasing demands of our clients…

Medusind’s state-of-the-art telephony hardware and software allows us to answer calls in your name, show your number on caller ID, transfer calls seamlessly to your office and provide reporting to give you the status of our activities. We can also record all calls should it become necessary to listen to a past conversation.

Deep Industry Experience

An understanding of your needs through our work with hundreds of medical and dental groups.

Having worked in the dental marketplace for 13 years, we understand how you want your practice perceived and strive to bring that feeling across on every call we receive or make. With our ability to interface with your practice management system, we’ll make, change and cancel appointments as well as provide other services according to your specific protocols. Our bi-lingual staff will handle all calls appropriately and transfer calls to your offices based upon instructions you provide.

Exceptional Client Service

As your partner, we can help you reach your short and long-term goals and objectives.

When you choose Medusind, you choose a partner, not a vendor. We’ll establish a team and managers dedicated to you. Our mindset will be that of being your employees, just a few miles away. We’ll visit you from time to time to continue to develop our relationship and better understand your needs. We’ll talk frequently with your staff discussing the status of our work to determine if changes in processes must be made. We’ll be partners.

During The Past Six Months We Have…

Completed 1 million
eligibility/benefit
verifications
Posted payments for
2.5 million CDT codes
Performed accounts receivable follow up for
250,000 claims
Billed 2 million dollars
in medical and sleep apnea procedures
Handled 150,000
inbound
and
outbound calls

We’re here to help!

Contact us to learn more about our patient service center and discuss your
particular needs.

Watch Our Client Success Stories…

We help grow your dental group…

Eligibility and Revenue Cycle Management

Increase productivity and profitability while growing your dental offices.

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Sleep Apnea and Medical Billing

Find hidden revenue in your practice while preserving your patient’s dental benefits.

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