Virtual Assistant

Appointment Scheduling and Customer Service:

Our efficient telecallers use the Appointment Scheduling Service to make sure patients are reminded of their appointments and follow up visits. Long term absentees are telecalled for fresh scheduling of appointments.

Patients are reminded 24 hours prior to the appointment date and any re-schedule or re-slotting is informed beforehand. This reduces the mayhem for the front desk personnel, who otherwise handle multiple things, like scheduling appointments, sending reminders and attending walk-in patients, simultaneously. They now have more time for 'patient interaction and engagement' thus enhancing the overall patient experience and satisfaction.

Inbound Customer Call Service:

The front desk personnel at dental clinics often multi task as telephone operators, appointment schedulers, service providers, clinic navigators and above all as sounding boards to irate patients.

Our Inbound Customer Call Service solution reduces stress at the front desk by handling a bulk of these roles. Our sensitive and experienced executives take over all queries and appointment scheduling leaving the front desk personnels to concentrate on patient satisfaction.

Our service is available 24 by 7 all year round.

Indexing:

Indexing involves storing EOBs, X-rays, Perio-Charts and other correspondence in a easily retrievable manner. An easier said than done process for most clinics, considering the large number of documents.

Our Indexing Solution help our clients create a paper free environment and access information at a click of a button. This not only speeds up the process of claims submissions but also comes handy during grievances handling.

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