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OPPORTUNITIES
IN INDIA


Medusind's constant endeavor is to enable its people to build on their strengths and flourish in an environment marked by fairness and transparency. An enduring belief in our people's capabilities and the assurance of progress based on meritocracy is what drives Medusind.


Test Lead / Assistant Manager No. of Position(s): 1
Location: Ahmedabad, Mumbai, Chennai
Educational Qualifications: BE-CE,CS,IT,MCA,MSC-IT,
Job Description:
  • Lead / Manage QA teams.
  • Design / execute test plans / strategies.
  • Guide, Monitor and evaluate the performance of all team members, ensuring that they can always perform at the highest levels.
  • Review test plans, test cases based on Requirements.
  • Taking ownership for system test activities and managing unit and integration testing in an AGILE environment
  • Analysis and creation of formal documentation – including project test plans, reports and proposals when necessary
  • Test scripting and manual test execution
  • Mentoring fellow team members, reviewing test scripts
  • Defect management and reporting
  • Should have managed and lead software testing teams across multiple projects.
  • Should be able to interact with the customer, stakeholders, teams and management.
  • Work independently or with minimal supervision
  • Strong communication and teamwork skills. Good people management skills.
  • Past / current experience of hands on work with Programming / Scripting is preferred.
  • Past / current experience of hands on work with test automation using tools like Coded UI, QTP, Selenium, UFT, TestStudio is recommended.
  • Excellent skills of defining, planning and conducting test automation PoCs.
  • Knowledge of various testing tools across test management, automation and other specialized testing techniques.
  • Lead, hire, and develop top-tier QA and test-focused software development engineers
  • Be an internal advocate and spokesperson for all QA. Identify and clearly communicate issues, risks, concerns, and successes to management.
  • Capable of contributing to multiple projects.
Technical Skills:
  • Strong analytical and business mind
  • AGILE & SCRUM experience
  • Determined and passionate QA Specialist and have sound knowledge manual / automation methods to test desktop and web across multiple Agile projects
  • 8+ years of software testing experience
  • Must have had previous experience managing QA teams
  • Strong interpersonal and communication (verbal and written) skills
  • Excellent planning and scheduling test coverage experience
  • Excellent leadership, management and organization skills
  • Different manual / automation testing methodologies and bug tracking software. For E.g. Mantis, JIRA, BTNet, Redmine etc.
APPLY FOR THIS POSITION
Work Flow Coordinator - Trainee/CSE No. of Position(s): 10
Location: Ahmedabad, Chennai, Mumbai, Coimbatore, Work from Home
Educational Qualifications: Any Graduate
Experience: 4+ years
Experience: Transcription
Job Role:
  • Check account wise turn-around-time from PrecyseNet for all stages of transcription at the beginning of all shifts and monitor in regular short intervals.
  • Check total volume across all accounts from PrecyseNet for all stages of transcription at the beginning of all shifts and monitor in regular short intervals.
  • Check in-house QA2 capacity and attendance on a daily basis across all 3 shifts.
  • Check vendor staffing for MTs and QAs on a daily basis across all 3 shifts.
  • Make appropriate work pooling changes as required for the vendors as well as PI QA2s.
  • Create and maintain Precyse logins for all vendor MTs, QAs, and PI QA2s as required.
  • Periodically assign lower TAT jobs based on available capacity, TAT, and criticality of the jobs to appropriate colleagues - either vendors or to QA2s in-house.
  • Enter QA2 minutes achieved by the QA2s the previous day into a daily status log.
  • Calculate shift-wise targets and ensure QA2s cover the volumes per shift based on available turn-around-time for each account.
  • Retrieve productivity and TAT reports from the Precyse reporting site as requested by the PI managers.
  • Create and track missing dictation reports for Medgroup batches and ensure Medgroup batches are sent on a daily basis.
  • Create and send the PI daily volume sheet on a daily basis.
  • Ensure feedback is saved by all QA2s on a daily basis. Escalate to PI managers if adequate documents are not being saved for audits.
  • Send vendor audit feedback to vendors on a daily basis.
  • Send daily audit feedback to all new joinees appointed as MT/QA and QA2s.
  • Compile and compare vendor audit documents for audits to be done by the AQS group.
  • Create and compile vendor audit sheets on a monthly basis to determine vendor quality
  • Create and compile vendor line counts on a monthly basis to determine vendor productivity.
  • Retrieve transcribed reports and audio files from Precyse reporting for internal QA2 audit purposes.
  • Track and compile # of days worked in the nightshift for all inhouse MT/QA, QA2s, and FQAs for payroll purposes.
  • Track and compile # of working days for home-based QA2s for payroll purposes.
  • Follow up on audits with the QA2 team to ensure 5% sampling is achieved for all vendors accountwise.
  • Communicate with the vendor workflow team on a regular basis as and when required.
  • Communicate with the inhouse QA2 team.
  • Maintain a stat log record.
  • Ensure stat reports are assigned, tracked, followed and delivered to the client within the stipulated turn-around-time.
  • Ensure transition of new accounts to PI in a phased and controlled manner
  • Monitor and escalate all work and discipline related issues to PI managers.
  • Compliance with client/project guidelines, business rules and training provided, company’s quality system and policies.
  • Compliance with Medusind’s Information Security Policy, client/project guidelines, business rules and training provided, company's quality system and policies
Key Skills:
  • Relevant transcription experience in USA health care domain.
  • Knowledge of Computers and proficiency in web search is a prerequisite.
APPLY FOR THIS POSITION
Sr. Help Desk Engineer - L2 No. of Position(s): 2
Educational Qualifications: Any Graduate
Experience: 2+ years in help desk profile
Shift time: Night Shift (6:30 pm to 3:30 am)
Role: Service Desk Management + Helpdesk Support to USA Users
Job Description:
  • To handle the global service delivery requests.
  • To ensure incidents and service requests are managed effectively
  • To provide a remote support to On-shore team (US Users)
  • Central Ownership of Issues and Service Requests
  • To provide incident analysis information and manage Incident and Escalation Management
Key Skills:
  • Excellent communication skill
  • Should have strong technical skill in IT-infra
  • ITIL certification would be an advantage
  • Excellent in help desk & service desk experience in IT –infra.
APPLY FOR THIS POSITION
Assistant Manager - Operations No. of Position(s): 2
Location: Ahmedabad, Chennai
Educational Qualifications: Any Graduate
Experience: experienced in people management in international BPO/KPO
Roles & Responsibilities:
  • Maintain operational proficiencies of an account(s) by managing the delivery of support services and operational requirements of the customer as outlined in assigned contract. Ensure customer contractual KPI's are achieved while providing the Team Leads and staff with operational support. Maintain the business profitability to the gross margin level.
  • Manage the staffing needs through recruitment activities with HR. Plan and manage the development of the staff’s skill sets to ensure team skill readiness for service delivery. Provide leadership for our Team Leaders to guide them in managing the daily operations. Act as a resource for clarification of company policies; ensure consistency within the team through coaching and mentoring, one-on-ones, and performance reviews. Implement and follow through with necessary disciplinary actions
  • Ensure that the productivity goals for the team are met, including service level, utilization and customer satisfaction. Manage the operational requirements of the customer on a daily basis
  • Provide leadership and guidance to Team Leads with support in administering company policies and standards. Ensure that standards and practices are consistently maintained within and between each team
  • Act as an escalation point for employee relations, and customer issues, where the Team Leaders assesses the need for additional support. Manage conflict and problem resolution for both types of situations
  • Resolve personnel issues in a professional and timely manner. Implement all disciplinary actions in accordance with company policy and ensure consistency. Identify and develop account procedures and standards and assure compliance
  • Maintain open communication with all personnel. Act as a resource for answering questions, resolving product and policy questions
  • Prepare and process annual performance appraisals of direct reports on time. Manage the appraisal process within the team ensuring reviews are processed on time. Establish or maintain achievable goals to effectively increase the technical, communication, and customer service skills of both the Team Leaders and Support Professional's. Provide guidance for successful career pathing
  • Conduct Team Meetings with direct reports to ensure expedient communication of relevant information and as an open forum for input from team
  • Work with other departments and colleagues to ensure effective working relationships across the organization
  • Stay current on internal work processes, policies and procedures
  • Responsible for preparing and delivering monthly and quarterly Business Reviews to clients
Key Skills Required:
  • Should be graduate
  • Excellent communication skill
  • Should have people management experience of 3-4 years in international BPO/KPO
  • Should be experienced in US health care domain
  • Able to prioritize and execute tasks in a high-pressure environment
  • Experience working in a team-oriented, collaborative environment
APPLY FOR THIS POSITION
Team/Account Leader - Operations No. of Position(s): 1
Educational Qualifications: Any Graduate
Experience: Should have experience of people management of 1-2 years in international bpo/kpo
Summary:
  • Maintain operational proficiencies of an account(s) by managing the delivery of support services and operational requirements of the customer as outlined in assigned contract. Ensure customer contractual KPI's are achieved while providing the Team Leads and staff with operational support. Maintain the business profitability to the gross margin level.
  • Manage the staffing needs through recruitment activities with HR. Plan and manage the development of the staff's skill sets to ensure team skill readiness for service delivery. Provide leadership for our Team Leaders to guide them in managing the daily operations. Act as a resource for clarification of company policies; ensure consistency within the team through coaching and mentoring, one-on-ones, and performance reviews. Implement and follow through with necessary disciplinary actions.
Roles & Responsibilities:
  • Ensure that the productivity goals for the team are met, including service level, utilization and customer satisfaction. Manage the operational requirements of the customer on a daily basis
  • Resolve personnel issues in a professional and timely manner. Implement all disciplinary actions in accordance with company policy and ensure consistency. Identify and develop account procedures and standards and assure compliance
  • Maintain open communication with all personnel. Act as a resource for answering questions, resolving product and policy questions
  • Prepare and process annual performance appraisals of direct reports on time. Manage the appraisal process within the team ensuring reviews are processed on time.
  • Conduct Team Meetings with direct reports to ensure expedient communication of relevant information and as an open forum for input from team
  • Work with other departments and colleagues to ensure effective working relationships across the organization
  • Stay current on internal work processes, policies and procedures
Key Skills:
  • Strong people management skill
  • Excellent communication skill
  • Should have experience in international BPO/KPO
APPLY FOR THIS POSITION
Medical Coding No. of Position(s): 20
Location: Ahmedabad, Chennai, Coimbatore, Mumbai
Educational Qualifications: Life science graduates, BPT, BHMS, BSMS, BAMS, MBBS
Experience: 1+ years of experience in to medical coding.
Job Role:
  • To code on Medical reports assigning appropriate CPT& ICD codes based on the documentation and per the client specification.
  • Work on medical reports assigning appropriate CPT, ICD and modifiers based on the documentation provided
  • Follow project specific guide lines without any deviation.
  • Check the LCD policy for all Medicare patients
  • Performs assigned tasks / completes targets with speed and accuracy as per client SLAs
  • Compliance with client / project guidelines, business rules and training provided, company's quality system and policies
  • Communication / Issue escalation to seniors if there is any in a timely manner
  • Willing to learn and keep self-updated with latest codes
  • Work cohesively in a team setting. Assist team members to achieve shared goals.
  • Punctuality is expected all the time
Key Skills:
  • Should have medical coding experience.
  • Working knowledge in CPT & ICD coding
  • Should be ready to work in US health care domain
  • Should have experience in E & M, Surgial ,Radiology, Anthesia medical coding,
  • CPC Certification would be an added advantage
APPLY FOR THIS POSITION
Sr. Network Admin. No. of Position(s): 2
Place Ahmedabad / Chennai
Typical Years of Experience: 7 – 10 years of experience
Education Qualifications: Any Graduate/BE/B.Tech
Preferred Qualifications: Engineering Background with CCNA/CCNP/CCIE
Primary Responsibilities:
  • Monitor, troubleshoot and resolve the escalated network problems that, affecting the network infrastructure that includes Routers, Switches, and Firewalls
  • Design, Develop and Implement LAN & WAN network across organization
  • Configuring, maintaining and optimizing all new and existing network hardware and communication links.
  • Troubleshoot the network performance issues, as well as analyze network traffic and provide capacity planning report.
  • Change process for Network changes, which include configuration, decommission, up-gradation, service improvement of Network and devices. This includes preparation of change request, getting concerned approvals, implementation of change and testing/verification of proper functionality of services.
  • Investigating, recommending and installing enhancements and operating procedures that regulate network availability
  • Create and maintain documentation as it relates to network configuration, network mapping, processes, and incident records
  • Work with the vendor\product in delivery of data network service, hardware and software to agreed service levels
  • Participate in team projects and project/technology transition
  • Providing on-the-job training to new department staff and coaching team members
Mandatory Technical Skills:
  • 4-6 years' experience in the troubleshooting and performance management of data infrastructure networks
  • Customer service skills and client focus
  • Hands-on experience troubleshooting Cisco routers & switches, Brocade SAN Switches, and Avaya & Dell L2 & L3 switches
  • Knowledgeable in the following data circuit technologies MPLS, Ethernet, and ILL
  • Expert knowledge in service provider level networking with knowledge in TCP/IP, Routing Protocols (OSPF and BGPv4, RIP etc). Specific knowledge of BGP, OSPF and IP protocols in MPLS & none MPLS Environment
  • Experience working on CoS, QoS, and related quality of service parameters
  • Good understanding of high availability fundamentals
  • Hands-on experience on Cisco ASA and Sonicwall Firewalls
  • Hands-on experience on Wireless: Cisco WLC/Access Points
  • Hands-on experience of LAN switching technologies: STP, Trunking, Ether channel
  • Expert Knowledge of VPN technologies and IPSec and GRE protocols
  • Understanding of network protocols like FTP, TFTP, NTP, SNMP, DNS, DHCP
  • Understanding of Network Management Tools
  • Organizational and problem-solving skills
Mandatory Skills:
  • Self-driven and motivated to achieve success
  • Must have excellent communication and inter-personal skills
  • Should be able to handle teams
  • Assertive in communication
APPLY FOR THIS POSITION
Avaya Voice Support Engineer No. of Position(s): 2
Role SME for Avaya Telephony Infrastructure.
Educational Qualifications: Any graduate
Experience: 6+ years in to Avaya telephony infrastructure
Shift Time: 6:30 pm to 3:30 am.
Key Role:
  • To Configure and maintain Avaya Aura Communication Manager & Voice Telephony Infrastructure
  • To manage & handle administration activities for voice infrastructure applications like Avaya CM, Session Manager, System manager, Media Server, Messaging Server (Voicemail), Call Centre Elite, Avaya Contact Centre Portal
  • Avaya CMS reporting experience in Avaya CMS administration and reporting tools
  • Configuration of Avaya Dashboard, Callflow and ACD
  • Scheduled Monitoring and RCA of Severity incidents
  • Experience in dealing with Severity Incidents and getting on call with Vendors and technicians to resolve the issue with in the SLA.
  • Monitoring & Managing of Call & Screen Recording application
  • Vendor Coordination with Voice Infra Service providers
  • Work on P4 tickets like Password Resets for Voicemail, Extension Creation etc.
  • Implementation and fine-tuning Avaya Voice Infrastructure
Key Skills:
  • Excellent communication skill
  • Should be ready to work in night shift
  • Should be expert in avayavoice telephony infrastructure.
  • Quick learner with ability to Document, share and transfer knowledge.
  • Hands-on experience with Avaya Contact Centre solution & Voice Telephony
APPLY FOR THIS POSITION
Sr. System Administration No. of Position(s): 1
Educational Qualifications: Any graduate, ITIL Service Delivery qualification
Experience: 6 year in system & server management
Shift Time: 06:30 pm to 03:30 am.
Job Role:
  • To Configure and maintain Active Directory/Group policies/Trust relationship/replication.
  • To manage infrastructure applications like FTP, DHCP, DNS, Antivirus Server/Office365 mail server and WSUS server at all US locations.
  • Installation and standardizing the Server security application and Appliances
  • Scheduled Monitoring and RCA.
  • Implementation and fine-tuning Global IT Projects.
Key Skills:
  • Excellent verbal and written communication skills
  • Ability to build and maintain cordial relationship with users, peers and people at all levels using diplomacy, judgment and interpersonal skills.
  • Experience on managing WEB servers and Security configuration and DNS management
  • Experience on Virtualization implementation and management and DR implementation
  • Experience on effective storage management with Deduce/Thin provisioning
  • Should have exposure in VMware, Hyper V, & Active directory, Windows Server,
APPLY FOR THIS POSITION
Network Engineer No. of Position(s): 1
Educational Qualifications: Any graduate, CCNA would be advantage.
Shift Time: Night shift
Location: Ahmedabad / Chennai
Key Roles:
  • To provide Technical support on network related problems/incidents/faults
  • To generate Technical Incident Reports for major network incidents and problems
  • To configure, test, and maintain LAN/WAN equipment and related services
  • To identify, diagnoses, and resolves network problems
  • Create and maintain comprehensive Network documentation & Inventory for all implemented networks
  • To manage a professional data centre Environment and Maintain and support company's LAN/WAN environment
  • Review the performance of the Network devices and WAN Links and generate the network capacity report on defined cycle
  • Monitoring VPN application & managing the tracker for VPN & Business Applications
Key Skills:
  • At least 2.5 to 3 years experience in networking
  • Must be CCNA certified
  • Familiar on Cisco ASA Firewall, Router, Sonicwall Firewall
  • Good Understanding of general networking technologies (LAN, WAN, WLAN, DNS/ DHCP, Proxy)
  • Good knowledge on TCP/ IP and related protocols such as IPSEC - VPN, FTP, TFTP, HTTP, DHCP, DNS, WINS, SSL
  • Excellent verbal and written communication skills.
  • Quick learner with an ability to share and transfer knowledge.
APPLY FOR THIS POSITION
Sr. User Interface / HTML Developer No. of Position(s): 2
Educational Qualifications: BE-Computer, Computer Science, Information Technology
Experience: 4 - 5 Years in UI development
Key Role:
  • Translates designs and style guides provided by the UI/UX team into functional user interfaces, ensuring cross browser compatibility and performance
  • Contributes to continual improvement by suggesting improvements to user interface, software architecture or new technologies
  • Building mockups and rich interfaces for windows and web applications
  • Translates designs and style guides provided by the UI/UX team into functional user interfaces, ensuring cross browser compatibility and performance
  • Contributes to continual improvement by suggesting improvements to user interface, software architecture or new technologies
Key Skills:
  • Good interpersonal, written, and oral communication skills
  • Able to prioritize and execute tasks in a high-pressure environment
  • Experience working in a team-oriented, collaborative environment
  • Excellent knowledge of HTML/HTML5, CSS3
  • HTML, CSS, JavaScript, AJAX, jQuery
  • Photoshop or equivalent tool expertise
  • Responsive design layout, Highly dynamic web interface development
  • Should be aware about the recent trends in UI Design, and has a good sense of colors combination.
  • Experienced in building mockups and rich interfaces forwindows and web applications
Shift Details: 1:00 pm - 10:00 pm
APPLY FOR THIS POSITION
Sr. Developer - Java - J2EE No. of Position(s): 2
Location: Chennai / Mumbai / Ahmedabad
Educational Qualifications: BE-Computer, computer science, information technology
Experience: 4 - 5 years of relevant experience
Job Profile:
  • IDE - Eclipse
  • JAva-J2EE , JDK 1.6/1.7,Apache Tomcat server, Jboss server
  • Java Restful web services
  • Java Script / JQuery, JSOn object
  • Oracle / MySQL Database, Postgre database
  • Spring framework
  • Preferred with Healthcare domain
  • Responsible for providing technical solution for complex requirement
  • Strong analytical skill and able to help other developers on technical queries
  • Design, code and test new web software applications
  • Enhance existing systems by analyzing business objectives, preparing an action plan and identifying areas for modification and improvement
  • Maintain existing software systems by identifying and correcting software defects
  • Investigate and develop skills in new technologies
Key Skills:
  • Good interpersonal, written, and oral communication skills
  • Able to prioritize and execute tasks in a high-pressure environment
  • Experience working in a team-oriented, collaborative environment
  • Should have minimum 4-5 years of experience in Java programming
Shift Details: General Shift.
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Jr. Programmer No. of Position(s): 5
Location: Chennai / Mumbai / Ahmedabad
Educational Qualifications: BE-Computer, computer science, information technology, MCA, Msc-IT
Experience: 1+ year of relevant experience
Job Profile:
  • Design, code and test new Windows and web software applications
  • Enhance existing systems by analyzing business objectives, preparing an action plan and identifying areas for modification and improvement
  • Maintain existing software systems by identifying and correcting software defects
  • Investigate and develop skills in new technologies
Skill Sets:
  • Good interpersonal, written, and oral communication skills
  • Able to prioritize and execute tasks in a high-pressure environment
  • Experience working in a team-oriented, collaborative environment
  • Should have minimum 1- 3 years of experience in VB.NET or ASP.NET – C#, SQL Server, HTML, CSS, JavaScript
  • In-depth knowledge of .Net Framework 3.5 and above.
  • Preferred with Healthcare domain
Shift Details: 01:00 PM to 10:00 PM
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Sr. Dot Net Programmer No. of Position(s): 5
Location: Chennai / Mumbai / Ahmedabad
Educational Qualifications: BE-Computer, computer science, information technology
Experience: 4+ yrs of relevant experience
Job Profile:
  • Responsible for providing technical solution for complex requirement
  • Design, code and test new Windows and web software applications
  • Enhance existing systems by analyzing business objectives, preparing an action plan and identifying areas for modification and improvement
  • Maintain existing software systems by identifying and correcting software defects
  • Investigate and develop skills in new technologies
Skill Sets:
  • Good interpersonal, written, and oral communication skills
  • Able to prioritize and execute tasks in a high-pressure environment
  • Experience working in a team-oriented, collaborative environment
  • Should have minimum 3- 6 years of experience in VB.NET or ASP.NET – C#, SQL Server, HTML, CSS, JavaScript, JQuery
  • In-depth knowledge of .Net Framework 3.5 and above.
  • Preferred with Healthcare domain
  • Strong analytical skill and able to help other developers on technical queries
  • Expert at C# & .net
  • Knowledge or hands on automation technologies.
Shift Details: Mid Shift
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Sr. Software Programmer - Automation No. of Position(s): 5
Location: Chennai / Mumbai / Ahmedabad
Educational Qualifications: BE-Computer, computer science, information technology
Experience: 3 - 6 yrs of relevant experience
Job Profile:
  • Responsible for providing technical solution for complex requirement
  • Design, code and test new Windows and web software applications
  • Enhance existing systems by analyzing business objectives, preparing an action plan and identifying areas for modification and improvement
  • Maintain existing software systems by identifying and correcting software defects
  • Investigate and develop skills in new technologies
Skill Sets:
  • Good interpersonal, written, and oral communication skills
  • Able to prioritize and execute tasks in a high-pressure environment
  • Experience working in a team-oriented, collaborative environment
  • Should have minimum 4+ years of experience in VB.NET or ASP.NET – C#, SQL Server, HTML, CSS, JavaScript, JQuery
  • In-depth knowledge of .Net Framework 3.5 and above.
  • Preferred with Healthcare domain
  • Strong analytical skill and able to help other developers on technical queries
Shift Details: Mid Shift
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Sr. SQL Programmer - DBA No. of Position(s): 5
Location: Chennai / Mumbai / Ahmedabad
Educational Qualifications: BE-Computer, computer science, information technology
Experience:
  • 4.5+ years Microsoft SQL server experience
  • Experience in troubleshooting and resolving database integrity issues, performance issues, blocking and deadlocking issues, replication issues, connectivity issues, security issues etc.
  • Experience in performance tuning, query optimization, using performance monitor, sql profiler and other related monitoring and troubleshooting tools.
Job Profile:
  • Responsible for providing technical support for the database environment
  • Owning, tracking and resolving database related incidents and requests, fulfilling requests and resolving incidents within slas
  • Reviewing service related reports (e.g.: database backups, maintenance, monitoring) on a daily basis to ensure service related issues are identified and resolved within established slas
  • Responding to database related alerts and escalations and working with database engineering to come up with strategic solutions to recurring problems
  • Initiating and performing changes on production systems and proactively escalating any issues that cannot be resolved within the established timeframes.
Skill Sets:
  • Ability to detect and troubleshoot sql server related cpu, memory, i/o, disk space and other resource contention.
  • Strong knowledge of backups, restores, recovery models, database shrink operations, dbcc commands, clustering, database mirroring, replication
  • Good interpersonal, written, and oral communication skills
  • Able to prioritize and execute tasks in a high-pressure environment
  • Experience working in a team-oriented, collaborative environ

Knowledge of:

  • SQL server 2005/2008/2012
  • Database administration
  • Database tuning
  • Database management
  • Database security
  • RDBMS
Shift Details: Night Shift
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Sr. SQL Server Developer - DBA & SQL Developer No. of Position(s): 2
Experience: 2+ years in SQL development
Shift time Night shift
Job Description:
  • Responsible for providing technical support for the database environment
  • Owning, tracking and resolving database related incidents and requests, fulfilling requests and resolving incidents within slas
  • Reviewing service related reports (e.g.: database backups, maintenance, monitoring) on a daily basis to ensure service related issues are identified and resolved within established SLAs.
  • Responding to database related alerts and escalations and working with database engineering to come up with strategic solutions to recurring problems
  • Initiating and performing changes on production systems and proactively escalating any issues that cannot be resolved within the established timeframes.
Education: BE-Computer, Computer Science, Information Technology
Key skills:
  • Experience in troubleshooting and resolving database integrity issues, performance issues, blocking and deadlocking issues, replication issues, connectivity issues, security issues etc.
  • Experience in performance tuning, query optimization, using performance monitor, sql profiler and other related monitoring and troubleshooting tools.
  • Ability to detect and troubleshoot sql server related cpu,memory,i/o, disk space and other resource contention.
  • Strong knowledge of backups, restores, recovery models, database shrink operations, dbcc commands, clustering, database mirroring, replication
  • Good interpersonal, written, and oral communication skills
  • Able to prioritize and execute tasks in a high-pressure environment
  • Experience working in a team-oriented, collaborative environment
Required Technical skills:
  • SQL server 2005/2008/2012
  • Database Administration
  • Database Tuning
  • Database Management
  • Database Security
  • RDBMS
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Test Engineer No. of Position(s): 8
Location: Chennai / Ahmedabad
Experience: 2 - 6 yrs
Job Profile:
  • Creation and implementation of detailed test plans for functional, regression, performance and scalability testing.
  • Preparing as well as executing detailed test cases.
  • Detecting and minimizing bugs, errors, technical and functional flaws in the applications as well as outlining steps for minimizing the same.
  • Defect management.
Skill Sets:
  • Good documentation skills. Hands On Knowledge of functional automation tools preferably VSTS or QTP (optional-- Selenium, VSTS, QTP, Silk Test, Test Complete). Knowledge of tools like redmine, bugzilla, Mantis, JIRA, TFS, QC. ISTQB/CSTE Certified tester. Good Domain Knowledge of US Health Care preferred.
  • Experience in working with both windows and web environments. Manual and automated testing of web based as well as desktop applications.
Shift Details: Day Shift.
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Deputy Manager - Operations No. of Position(s): 1
Location: Chennai
Experience: 9 - 12 yrs
Job Profile: Maintain operational proficiencies of an account(s) by managing the delivery of support services and operational requirements of the customer. Ensure customer contractual KPI’s are achieved while providing the Team Leads and staff with operational support. Maintain the business profitability to the gross margin level. Manage the staffing needs through recruitment activities with HR. Plan and manage the development of the staff’s skill sets to ensure team skill readiness for service delivery. Provide leadership for our Team Leaders to guide them in managing the daily operations. Act as a resource for clarification of company policies; ensure consistency within the team through coaching and mentoring, one-on-ones and performance reviews.
Skill Sets: Experience in Medical Billing or Transcription industry preferable.
Shift Details: Night Shift.
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Content Analyst No. of Position(s): 10
Location: Ahmedabad
Experience: Fresher are welcome
Educational: BPT / M. pharm / M Sc-Biotech, Microbiology, Biochemistry, Bioinformatics,
Salary: Negotiable
Key roles & responsibilities:
  • To conduct web based research on Medical, Surgical, Laboratory Diagnostics and Pharmaceuticals products, procure relevant details for attribute comparison and classification.
  • Work with the given information regarding Medical, Surgical, Laboratory Diagnostics and Pharmaceutical products and conduct internet based research as required by the clients.
  • Classify the products according the standards defined (Client schema / UNSPSC etc.)
  • Performs assigned tasks / completes targets with speed and accuracy as per client SLAs
  • Work cohesively in a team setting. Assist team members to achieve shared goals.
  • Compliance with client/project guidelines, business rules and training provided, company's quality system and policies.
  • Communication / Issue escalation to seniors if there is any in a timely manner
  • Keep self-up-to-date on latest developments in the domain with respect to products and services offered in Medical field.
  • Punctuality is expected all the time
Key skills:
  • Good at computer
  • Good at communication skill
  • Should be ready to work in USA health care domain.
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Medical Analyst No. of Position(s): 15
Location: Ahmedabad
Experience: Fresher are welcome
Educational: BDS/BHMS/BAMS/MPT/MDS/MD/MS/MBBS.
Salary: Negotiable
Key Roles & Responsibilities:
  • To conduct web based research on Medical, Surgical, Laboratory Diagnostics and Pharmaceuticals products, procure relevant details for attribute comparison and classification.
  • Work with the given information regarding Medical, Surgical, Laboratory Diagnostics and Pharmaceutical products and conduct internet based research as required by the clients.
  • Classify the products according the standards defined (Client schema / UNSPSC etc.)
  • Performs assigned tasks / completes targets with speed and accuracy as per client SLAs
  • Work cohesively in a team setting. Assist team members to achieve shared goals.
  • Compliance with client/project guidelines, business rules and training provided, company's quality system and policies.
  • Communication / Issue escalation to seniors if there is any in a timely manner
  • Keep self-up-to-date on latest developments in the domain with respect to products and services offered in Medical field.
  • Punctuality is expected all the time
Key skills:
  • Good at computer
  • Good at communication skill
  • Should be ready to work in USA health care domain.
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Quality Analyst / Sr Quality Analyst - Medical Transcription No. of Position(s): 40
Location: Mumbai / Ahmedabad / Chennai / Coimbatore
Educational Qualifications: Graduate would be preferred; however, non-graduates meeting our quality and productivity criteria with an aptitude for learning will be considered.
Experience: A person from MT field having at least 2 years experience with direct export QA and exposure to multiple specialties and worktypes.
Skill Sets: Ability to produce client-deliverable quality at 99%+ accuracy.
Shift Details: Candidate should be open to work in shifts on a rotational basis. The roster and the shift pattern ensures only 3 months of night shifts in a complete year.
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Client Services Executive - Voice Process No. of Position(s): 100
Location: Ahmedabad
Process: Medical procees, Out bound,
Job Description:
  • Outbound calls to insurances for claim status and eligibility verification
  • Denial documentation and further action
  • Calling the insurance carriers based on the appointment received by the clients.
  • Working on the outstanding claims reports/account receivable reports received from the client or generated from the specific client software.
  • Calling insurance companies to get the status of the unpaid claims.
  • Willing to work in any process pertaining to voice based on the requirement (Insurance Follow UP, Patient calling, Provider outreach program etc.
  • Maintain the individual daily logs.
  • Performs assigned tasks / completes targets with speed and accuracy as per client SLAs
  • Work cohesively in a team setting. Assist team members to achieve shared goals.
  • Compliance with Medusind's Information Security Policy, client / project guidelines, business rules and training provided, company's quality system and policies
  • Communication / Issue escalation to seniors if there is any in a timely manner
  • Punctuality is expected all the time
Key skills:
  • Good at communication skill
  • Good at computer skill.
  • Ready to work in night shift
  • Ready to work in voice process.
Benefits:
  • No sales process
  • On roll job
  • Saturday & Sunday off.
  • Excellent working culture
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CAREERS

"To all of our colleagues at Medusind:

Thank you for your extraordinary efforts in completing the updates to the competitor catalog data. This is critical data to ********* and completing it was a major milestone for us, Medusind, and our growing partnership.

I understand that significant amounts of work and flexibility went into this accomplishment and it is very much appreciated.

As always, it is a pleasure to work with such dedicated partners."

Manager, Product Data Governance, A Fortune 19 Company employing over 30,000 people worldwide

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