SUCCESS
STORIES

Content Management

Background:

The client is a leading Content Management Company that outsourced its End to End process breakdown of maintaining the catalogues for the Hospitals to Medusind. This client, with more than 50 hospitals, had asked Medusind to run a quality check on the work done, and is now working with Medusind on end to end process.

Key Challenges:

• Sourcing where in the team can get initial key details by accurate research.
• Ramp-up of the team to 50% of the strength within a span of 3 weeks.
• Maintain quality even after speedy ramp-up.

The Medusind Approach & Solution:

• Identified the key areas to fix front-end related issues.
• Focused on the key issues that resulted in accurately sourcing the data and classifying.
• Regular reporting to Client with value added statistical analysis.
• In process of automating the entire File management process.
• Improved process to Assess the team members across locations.
• Ramp up at a new Location (Ahmedabad).

Benefits to Client:

• Improved quality, better turn around time.
• Received work load for almost 200K SKUs.
• Due to accurate sourcing the turn around time for Categorizing and Attributing the product decreased significantly.

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