Dental Insurance Eligibility/ Benefits Verification Services FAQs

Click the topics below for answers to the most common questions asked about QuickVerify and our Dental Eligibility/Benefits Verification services.

My Practice Management Software company says we can get eligibility and benefits information through their system. What is the benefit of working with Medusind?

While a few practice management systems provide limited information (sometimes only a “YES” or “NO” for eligibility), there is significant additional data you need to properly prepare treatment plans and discuss finances with patients.  To get this information, a call to the insurance carrier or time spent visiting their website is required.

Medusind eliminates the time your staff spends on the telephone with insurance carriers, allowing them to interact with patients, answer incoming calls, and help the practice grow.

My current Practice Management System is somewhat outdated. Do we have to upgrade or change to another system to be able to work with you?

Absolutely not. Medusind will work seamlessly with your existing practice management system.  You can take advantage of outsourced eligibility and benefits verification with Medusind, whether you are using mainstream, cloud-based, specialty, or proprietary software.

Our group has very detailed insurance breakdown forms to verify benefits. Will Medusind use our forms?

Yes and we’ll also follow your specific protocols for all phases of the verification process, including how far in advance you want eligibility and benefits verified and entered directly into your practice management system.

Sometimes our patients do not provide us with proper insurance information until they show up at the office. Are you able to do verifications on such short notice?

Yes! Our experienced staff verifies eligibility and benefits information on a priority basis though our proprietary QuickVerify technology.

Does Medusind provide Insurance Eligibility and Verification Services to small practices just like it does for groups and DSOs?

Of course! In the last two years, Medusind’s smaller private practice clients have grown significantly. Regardless of size, we customize our processes to meet your needs while suggesting best practices we’ve learned over the past 18 years.

What is the cost of Medusind's Eligibility/ Benefits Verification Services?

Our fees are subject to several factors, including volumes and your specific protocols. We’ll learn all about your needs during our initial call and then provide you with a proposal.

How long does it take to get started?

Once you decide to move forward and agreements are signed, our staff will work with your IT consultant to establish a secure HIPAA-compliant VPN connection. We’ll then review your protocols one more time and schedule a “go-live” date.

I’ve used other outsourcing companies and found that we never spoke to the same person twice. Is Medusind different?

Yes. The team that Medusind assembles is completely dedicated to your practice. You’ll have the same people to interact with throughout your engagement with us.

How can I get a quote or speak with someone to learn more?

Complete the contact form below to schedule a call with us to understand your specific practice needs, determine how we may be of value and explain our fees.  Or call us directly at (949) 240-8895.


Fill out the form below and we’ll be in touch to provide more information about our eligibility and benefits verification solution and supply a custom quote for your dental organization.