When your calls go unanswered you lose new patients and provide poor customer service. When you don’t remember or have the time to confirm appointments or follow up with patients you haven’t seen in a while, your revenue goes down. Medusind’s team of bi-lingual staff, located in our U.S. Patient Service Centers, will ensure that this doesn’t happen. Our experienced call center staff is carefully managed and trained to provide the highest level of patient support.
Medusind’s state-of-the-art telephony hardware and software allows us to answer calls in your name, show your number on caller ID, transfer calls seamlessly to your office and provide reporting to give you the status of our activities. We can also record all calls should it become necessary to listen to a past conversation.
Having worked in the dental marketplace for 13 years, we understand how you want your practice perceived and strive to bring that feeling across on every call we receive or make. With our ability to interface with your practice management system, we’ll make changes and cancel appointments as well as provide other services according to your specific protocols. Our bilingual staff will handle all calls appropriately and transfer calls to your offices based upon instructions you provide.
When you choose Medusind, you choose a partner, not a vendor. We’ll establish a team and managers dedicated to you. Our mindset will be that of being your employees, just a few miles away. We’ll visit you from time to time to continue to develop our relationship and better understand your needs. We’ll talk frequently with your staff discussing the status of our work to determine if changes in processes must be made. We’ll be partners.
Contact us to learn more about our patient service center and discuss your
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