Don’t miss any calls or forget about patients you haven’t seen in a while.
When your calls go unanswered you lose new patients and provide poor customer service. When you don’t remember or have the time to confirm appointments or follow up with patients you haven’t seen in a while, your revenue goes down. Medusind’s team of bi-lingual staff, located in our U.S. Patient Service Centers, will ensure that this doesn’t happen. Our experienced call center staff is carefully managed and trained to provide the highest level of patient support.
Let Our Dedicated and Experienced Bi-Lingual Team Handle…
- Inbound Calls For New And Existing Patients
- Off Hour Calls
- Outbound Patient Reactivation Calls
- Marketing Calls For An In-House Dental Plan
- Confirmation Calls
- Making Appointments For New Offices Openings
- "Soft" Patient Collection Calls
Our Patient Service Center provides exceptional customer service, grows your revenue and increases patient satisfaction…
Using the latest in telephony technology to meet the increasing demands of our clients…
Medusind’s state-of-the-art telephony hardware and software allows us to answer calls in your name, show your number on caller ID, transfer calls seamlessly to your office and provide reporting to give you the status of our activities. We can also record all calls should it become necessary to listen to a past conversation.
An understanding of your needs through our work with hundreds of medical and dental groups.
Having worked in the dental marketplace for 13 years, we understand how you want your practice perceived and strive to bring that feeling across on every call we receive or make. With our ability to interface with your practice management system, we’ll make changes and cancel appointments as well as provide other services according to your specific protocols. Our bilingual staff will handle all calls appropriately and transfer calls to your offices based upon instructions you provide.
As your partner, we can help you reach your short and long-term goals and objectives.
When you choose Medusind, you choose a partner, not a vendor. We’ll establish a team and managers dedicated to you. Our mindset will be that of being your employees, just a few miles away. We’ll visit you from time to time to continue to develop our relationship and better understand your needs. We’ll talk frequently with your staff discussing the status of our work to determine if changes in processes must be made. We’ll be partners.
During The Past Six Months We Have…
eligibility/benefit
verifications
2.5 million CDT codes
250,000 claims
in medical and sleep apnea procedures
inbound and
outbound calls
We’re here to help!
Contact us to learn more about our patient service center and discuss your
particular needs.
Watch Our Client Success Stories…
As CEO of Spring & Sprout Support Services, Michael Schwartz disc...
Watch Video
Dr. Joe Ma, president of CFPA and chair of the Florida Hospital Orlando pathology department, shares...
Watch Video
Karen White, CEO/CFO of Missouri Highlands Healthcare explains how Medusind helped this Federally Qu...
Watch Video
Dr. Ron Arison is a general/vascular surgeon for a practice that is composed of three surgeons and m...
Watch Video
Tanya de la Rosa, office manager of Vilmed, shares how Medusind's expertise and MedClarity practice ...
Watch Video
Dr. Kuhns of Pediatrics by the Sea explains how Medusind's billing software has helped optimize thei...
Watch VideoWe help grow your dental group…
Eligibility and Revenue Cycle Management
Increase productivity and profitability while growing your dental offices.
Learn MoreSleep Apnea and Medical Billing
Find hidden revenue in your practice while preserving your patient’s dental benefits.
Learn More