Client Services Executive – Voice Process

Job Description:

• Outbound calls to insurances for claim status and eligibility verification.
• Denial documentation and further action.
• Calling the insurance carriers based on the appointment received by the clients.
• Working on the outstanding claims reports/account receivable reports received from the client or generated from the specific client software.
• Calling insurance companies to get the status of the unpaid claims.
• Willing to work in any process pertaining to voice based on the requirement (Insurance Follow UP, Patient calling, Provider outreach program etc.
• Maintain the individual daily logs.
• Performs assigned tasks/ completes targets with speed and accuracy as per client SLAs.
• Work cohesively in a team setting. Assist team members to achieve shared goals.
• Compliance with Medusind’s Information Security Policy, client/project guidelines, business rules and training provided, company’s quality system and policies.
• Communication / Issue escalation to seniors if there is any in a timely manner.