Helpdesk Engineer – Level 1

02 Mar Helpdesk Engineer – Level 1

Posted at 05:03h in by Azad Edgallu

Helpdesk Engineer – Level 1

Experience : 2-3 years of experience in Desktop side support.

Shift time – Rotational Shift

Location – Shillong

Job Description

Service request & Incident Management (Ticket creation, tracking and closure).
Escalation to proper team when not able to provide a resolution.
User administration (password reset and user account IMAC)
Creation, modification and deletion of users (AD)
Reset passwords (AD/Email)
Desktop installation and configuration.
Installation and Uninstallation of software packages
IT Inventory update
Application support (desktop/laptop), Windows OS mainly
Management of tickets by phone call, email and web tickets
On boarding New Joiners by providing them IT Assets, Software’s and Credentials
Employee Clearance and Exit for IT Assets and Software’s
Other tasks related to desktop/laptop support and end user

Departments: IT Infrastructure

Roles: Help Desk Engineer - Level 1

Job Types: Full Time

Experience: 2+ Years in Desktop Support

Locations: Shillong

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