Manager – Operations

Job Description:

• Defines and implements planning approach for project delivery and refines as needed.
• Defines delivery goals along with management and communicates goals to the team
• Organizes workflows across different functional departments
• Implement overall process and systems to maximize productivity and quality
• Automates as many tasks within the delivery process as possible
• Ensures that change requests made by the client are immediately implemented
• Defines and implements project-specific monitoring methodology, such as daily/monthly metrics
• Monitors multiple client sub-projects across all functions and ensures client SLAs are met consistently at the internal productivity norms agreed upon
• Assists management in monitoring planning projections and delivery  costs, and making adjustments proactively
• Ensures client delivery follows all applicable industry regulations
• Primary point of contact for team management and client counterpart  on delivery related issues/queries
• Prepares production details for invoicing and sends to client manager for approval
• Updates client counterparts on project performance through memos/ summary reports/phone calls
• Assists management in transitioning overall projects
• Assists management in budgeting and delivery related projections
• Preferably with Medical Billing Experience with Provider or with Payer side experience.

Responsibilities :

• Conducts appraisals/reviews for team
• Implements company policies and processes within the team.
• Identifies and nurtures talent
• Works on cultural fit in the team and counsels team members on work related and personal issues
• Keeps team motivated under stressful conditions and acts as the “go-to” person for delivery staff
• Understands different working  styles and adapts management style to maximize value from staff
• Capitalizes and improves skills of employees on project bench
• Determines staffing needs and generates job requisitions

Key skills:

• Should have good written and oral communication skills
• Grasping and ability to learn fast
• Should have analysing skills and reasoning skills
• Should have advanced Excel Skills
• Should have people management skills
• Should have training ,coaching, mentoring skills
• Should have prior experience in handling clients and teams
• Has in-depth domain expertise and can either resolve queries at his/her level or is able to direct query to the most appropriate resource (in-house expert, client, etc)
• Has an in-depth operational understanding of process to suggest improvements to management and client counterparts
• Drive project specific knowledge initiatives.
• Ability to absorb key learning’s and applies to own project
• Identifies best practices in delivery methods and implements across project
• Ability to implement cross training across projects and across processes