16 Aug Manager – Operations
Posted at 10:56h in by admin
Location: Ahmedabad
Shift Time: Night (either EST or PST)
Experience:15 + yrs of experience in the industry – minimum 8 years in a similar domain
Educational Qualifications: Graduation
Job Description:
- Defines and implements planning approach for project delivery and refines as needed.
- Defines delivery goals along with management and communicates goals to the team
- Organizes workflows across different functional departments
- Implement overall process and systems to maximize productivity and quality
- Automates as many tasks within the delivery process as possible
- Ensures that change requests made by the client are immediately implemented
- Defines and implements project-specific monitoring methodology, such as daily/monthly metrics
- Monitors multiple client sub-projects across all functions and ensures client SLAs are met consistently at the internal productivity norms agreed upon
- Assists management in monitoring planning projections and delivery costs, and making adjustments proactively
- Ensures client delivery follows all applicable industry regulations
- Primary point of contact for team management and client counterpart on delivery related issues/queries
- Prepares production details for invoicing and sends to client manager for approval
- Updates client counterparts on project performance through memos/ summary reports/phone calls
- Assists management in transitioning overall projects
- Assists management in budgeting and delivery related projections
- Preferably with Medical Billing Experience with Provider or with Payer side experience.
Responsibilities :
- Conducts appraisals/reviews for team
- Implements company policies and processes within the team.
- Identifies and nurtures talent
- Works on cultural fit in the team and counsels team members on work related and personal issues
- Keeps team motivated under stressful conditions and acts as the “go-to” person for delivery staff
- Understands different working styles and adapts management style to maximize value from staff
- Capitalizes and improves skills of employees on project bench
- Determines staffing needs and generates job requisitions
Key skills:
- Should have good written and oral communication skills
- Grasping and ability to learn fast
- Should have analysing skills and reasoning skills
- Should have advanced Excel Skills
- Should have people management skills
- Should have training ,coaching, mentoring skills
- Should have prior experience in handling clients and teams
- Has in-depth domain expertise and can either resolve queries at his/her level or is able to direct query to the most appropriate resource (in-house expert, client, etc)
- Has an in-depth operational understanding of process to suggest improvements to management and client counterparts
- Drive project specific knowledge initiatives.
- Ability to absorb key learning’s and applies to own project
- Identifies best practices in delivery methods and implements across project
- Ability to implement cross training across projects and across processes
Departments: Service Delivery - Operations
Roles: Manager
Education: Graduate