Team Lead – Voice

Job Description: Objective: Ensure adherence to client SLA and quality matrices, responsible for mentoring, grooming and optimal utilization of team resources,

• Auditing: Checking the information keyed in by the Data entry operator is accurate or not.
• Analysis of the Account receivable. Analysis of payments received (cash flow) and payments not received within 30 days. Set target for cash flow.
• Account Receivables (AR) Callers: take Escalated calls -AR Reps call on the Insurance companies/Patients/ Hospitals from where payments are due.
• Periodical reports of Revenue recognized as result of Business for the perusal of management.
• Daily workload estimation, plans for the team, and assigns work to individual
• Attrition management
• Project planning to ensure timely delivery and quality standards defined in client SLA.
• Ensures that the team’s productivity and quality targets are met.
• Provides feedback and arrange for appropriate training to ensure optimal team performance.
• Ensure quick ramp up of new joinees in the team.
• Conducts regular team meeting and keep team environment healthy and motivating.
• Has a good grasp on project delivery and independently interacts with client counterparts on day to day issues.
• Develops and maintains appropriate reports to capture team performance and overall project performance. Responsible for timely delivery of the reports to the client.
• Keep self-up-to-date on latest developments in the domain with respect to products and services offered in the field.
• Proactively detect potential quality or data issues/ delays in meeting project timelines and takes action after discussion with the manager.
• Flexible to travel to other office locations to conduct domain trainings as and when required.
• Contribute in the performance evaluation of the team members.
• Coordinating with support staff for any concern or suggestion for the team or raised by the team.
• Identify process improvement opportunities and provide inputs towards automation.
• Conduct operations round of interview from CSE to Team Coach Position.