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Team Lead – Voice

Team Lead – Voice

Location: Ahmedabad / Mumbai / Chennai / Coimbatore

Experience:4-5 years’ experience in the same field including 1-2 years of team handling.

Educational Qualifications: Any Graduate – Knowledge of Computers and proficiency in web search is a prerequisite.

Job Description: Objective: Ensure adherence to client SLA and quality matrices, responsible for mentoring, grooming and optimal utilization of team resources,

  • Auditing: Checking the information keyed in by the Data entry operator is accurate or not.
  • Analysis of the Account receivable. Analysis of payments received (cash flow) and payments not received within 30 days. Set target for cash flow.
  • Account Receivables (AR) Callers: take Escalated calls -AR Reps call on the Insurance companies/Patients/ Hospitals from where payments are due.
  • Periodical reports of Revenue recognized as result of Business for the perusal of management.
  • Daily workload estimation, plans for the team, and assigns work to individual
  • Attrition management
  • Project planning to ensure timely delivery and quality standards defined in client SLA.
  • Ensures that the team’s productivity and quality targets are met.
  • Provides feedback and arrange for appropriate training to ensure optimal team performance.
  • Ensure quick ramp up of new joinees in the team.
  • Conducts regular team meeting and keep team environment healthy and motivating.
  • Has a good grasp on project delivery and independently interacts with client counterparts on day to day issues.
  • Develops and maintains appropriate reports to capture team performance and overall project performance. Responsible for timely delivery of the reports to the client.
  • Keep self-up-to-date on latest developments in the domain with respect to products and services offered in the field.
  • Proactively detect potential quality or data issues/ delays in meeting project timelines and takes action after discussion with the manager.
  • Flexible to travel to other office locations to conduct domain trainings as and when required.
  • Contribute in the performance evaluation of the team members.
  • Coordinating with support staff for any concern or suggestion for the team or raised by the team.
  • Identify process improvement opportunities and provide inputs towards automation.
  • Conduct operations round of interview from CSE to Team Coach Position.

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