Medusind Privacy Policy

Last Updated: 16 April 2020


Welcome to the Medusind Web Site. The term Medusind refers to Medusind Solutions, Inc., and its affiliates and subsidiaries, located worldwide. Through this Privacy Statement, Medusind wants to assure you of our commitment to privacy and security. Medusind, its subsidiaries and affiliates, or other members of our family of companies value your business and loyalty. We are committed to the protection of your privacy.

This Privacy policy details our collection, use and disclosure of personal and non-personal data that you give when you visit our website or submit requests. By using our Website, you agree and consent to our collection, use and sharing of your information and other activities, as described below.

Personal Information Collection

Medusind may directly collect several types of “personal information: about users of our Website, including:

– Identifiers: such as name, postal address, email address, telephone number,

– Customer records information: name, address, telephone number, provider specialty and other business related demographics

– Geolocation Data

In addition, data may be collected directly or indirectly with third party services,

– Commercial Information: such as products purchased, considered or other consumer histories or tendencies

– Internet or other electronic network activity: such as browsing history, search history, cookies, online identifiers, account names, IP addresses, or clientID

– Inferences: preferences, characteristics, psychological trends, predispositions, behavior, attitudes, intelligence or abilities.

For more information about this indirect data, please see the Analytics section below.  You will be able to update the information provided to us at any time. We will also take necessary steps to ensure that any updates provided by you are processed by us in a timely and complete manner.

Our Use of Your Personal Information

Medusind may use your personal information to contact you via mail, email, or telephone in order to give you updates about Medusind’s special events, new products and services, or other promotions that may be of interest to you. We also use information voluntarily provided in order to respond to your requests, follow up on sales inquiries, and provide relevant materials related to such requests. We may also use your IP address to help protect Medusind and our Internet Service Providers from fraud.

Additional uses of your non-personal and personal information will allow us to tailor products and services specific to your needs, to conduct business, to perform functions that are described to you at the time of collection.

Medusind may use your Personal Information for “business purposes” as defined by CCPA.  The categories of Personal Information used for such purposes may include:

– Identifiers
– Customer Records Information
– Geolocation Data
– Commercial Information
– Internet or other electronic network activity

Medusind may also disclose your personal information as is necessary to: (a) comply with a subpoena or court order; (b) cooperate with law enforcement or other government agency; (c) establish or exercise our legal rights; (d) protect the property or safety of our company and employees, contractors, vendors, and suppliers; (e) defend against legal claims; (f) help with internal and external investigations; or (g) as otherwise required by law or permitted by law. We may disclose your information in connection with the sale or merger of Medusind or any transaction that involves the sale or assignment of some or all of our assets.

Third Parties and Data Sharing

Your personal information will not be used or shared with non-affiliated outside third parties for their direct marketing purposes. In the future, if we anticipate selling or disclosing your personal information to any party, we will provide the options to opt-out and opt-in as required by law.

Third Party Links

Do note that some pages on the Medusind Website may contain links to other websites that are beyond Medusind control and you should read that website’s privacy policy before accessing their website or disclosing any information to them. Medusind shall not be responsible or liable in any manner whatsoever, should you choose to access the third party links on the Medusind website.


We may use third-party analytics services on our Site, such as Google Analytics. These services are used to track website behavior and improve our website experience. For example, our Internet Service Providers may report to us that there were a particular number of visitors to a certain area of our Web Site, or that a certain number of visitors completed our registration form. Such information may also be used to analyze the effectiveness of our business and advertising models. Any consumer information received has been deidentified or is provided in aggregate and would not be reasonably linked to any one individual.

You may opt out of Google’s use of analytics by installing the plug-in provided at Google Advertising Opt-out Page or by visiting Google Ad Settings.


We use “Cookies” (unique identifiers usually made up of small bits of text or code stored on your computer) to optimize our website and our service. These technologies can be used to collect, create, or track Personal Information as defined previously. We used these cookies for the purposes of identification, delivering content, and keeping track of your specified preferences, as well as to prevent fraudulent activity and improve security. You can change your preferences regarding cookies by choosing to disable, enable or block cookies. However, blocking cookies may limit access or functionality on our Website. To learn more about cookies, including how to enable/disable and delete them, you may visit the following website: www.aboutcookies.org.

In addition to using cookies, we also may permit certain third party companies, such as Google AdWords remarketing service, to assist Medusind to tailor advertising based on the use of our website and user interest.

If you do not wish to participate in our Google AdWords Remarketing, you can opt out by visiting  Google Ad Settings.

You can also opt out of any third-party vendor’s use of cookies by visiting www.networkadvertising.org/choices/.

Data Storage and Security

Medusind makes reasonable efforts to ensure that our Internet Service Providers have implemented physical, electronic, and procedural security measures to assist with safeguarding your personal information, and to help protect against unauthorized access and disclosure. Only our authorized personnel and our Internet Service Providers who perform legitimate business functions for Medusind are authorized to access your personal information.

Medusind stores your Personal Information until it is no longer necessary to provide our services, or until you request us to delete your Personal Information.

Notwithstanding our efforts, the Internet has inherent security risks. Medusind cannot promise, and you should not expect, that your personal information, personal searches, and other communications will always remain secure. You should take care with regard to how you handle and disclose your personal information.

Children and Data Collection

Medusind’s Web Site is directed toward only those individuals who are of legal age of majority in their state or local jurisdiction. Medusind’s content is neither directed toward minors, nor children of any age. We do not knowingly collect personal information from children or minors. If Medusind or its Internet Service Providers become aware that a minor or a child has provided us with personal information, that information will be deleted from our databases. Parents who have questions about personal information that may have been submitted by a child or minor should email us at contact@medusind.com.

Your Rights with Respect to Personal Data

You have the right to opt-out of receiving marketing communications from us. You can exercise this right by clicking the “unsubscribe” or “opt-out” link in the marketing emails we send to you. You can also opt-out of emails and other marketing campaigns by contacting us via the details provided below.

You may have additional rights based on residency. For example, if you are a resident of a state, like California, you may be afforded additional rights based on the California Consumer Privacy Act “CCPA” and other related guidance.

These additional rights may include:

– Right to be Informed – to know what personal information is being collected.

– Right to Access – to request access and/or correct personal information that we have collected.

– Right of Disclosure – to request disclosure of information that may be sold and to whom.

– Right to Opt-Out – to opt-out of the sale of personal information

– Nondiscrimination – to not be discriminated against by exercising any of the above listed rights.

The above rights are subject to verification to ensure that proper authorization is afforded to the individual making the request and to ensure the security of your Personal Information. To request access, correction or deletion of your personal information download and complete the CCPA Privacy Request form and return via email to privacy@medusind.com or call us toll-free at 1-800-432-2301.  Or, to unsubscribe from email marketing campaigns, please contact us at privacy@medusind.com.


Medusind reserves the right to change our policies without prior notice. Should we do so, we will post a notification on the website. Changes will take effect from the date they are posted.

See how Medusind can work for you

Tell us about your business or organization and we’ll connect you with a Medusind expert who can show you the products in depth, and answer any questions you have. See how a provider, office manager, or biller use Medusind to empower their practice.

See How Medusind Can Work for You

Tell us about your business or organization and we’ll connect you with a Medusind expert who can show you the products in depth, and answer any questions you have. See how a provider, office manager, or biller use Medusind to empower their practice.